What is a custom product?
A custom product is a personalized or specially made-to-order product designed to meet the specific needs and preferences of the client.
What types of products can be customized?
Custom products can include a variety of items such as clothing, accessories, merchandise, paper products, electronic products, and more.
How do I order a custom product?
You can order a custom product by contacting our team via email, WhatsApp, or phone number provided on the website.
Are there any limitations on the design of custom products?
As long as the design adheres to our company's ethics and norms, we strive to accommodate customer design preferences as much as possible.
How long is the production time for custom products?
The production time for custom products can vary depending on the complexity and order volume. We will provide an estimated production time during the ordering process.
How do I start the process of ordering a custom product?
To begin the process of ordering a custom product, you can contact our team for consultation and provide details of the desired product specifications.
Do I need to pay upfront?
Usually, we request an upfront payment before production begins. The amount of the upfront payment may vary based on the type of product and agreement made.
Can I make changes to my order after it's confirmed?
We will try to accommodate requested changes before production starts. However, changes after order confirmation may incur additional costs or production delays.
What happens if I'm not satisfied with the received custom product?
We guarantee the quality of our custom products. If you're not satisfied with the received product, please contact us immediately to resolve the issue
What is the cost of shipping for custom products?
The shipping cost for custom products will depend on weight, dimensions, and shipping location. We will provide an estimated shipping cost during the ordering process.
Can custom products be returned
Produced and delivered custom products may not be returnable or replaceable unless there is a significant manufacturing defect caused by us.
Who owns the intellectual property rights for custom product designs
Intellectual property rights for custom designs and products remain with us, unless otherwise agreed upon in writing.
Is my personal information secure?